Bishaloy Privacy Policy

1) Overview

This Privacy Policy explains how Bishaloy (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit bishaloy.com (the “Site”) and use our services, including account creation, browsing products, placing orders, and participating in promotions (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2) Information We Collect

2.1 Information you provide to us

• Account details: name, email address, password, phone number.
• Profile & shipping info: billing/shipping addresses, company name (optional), VAT/TIN (if applicable).
• Orders & payments: items purchased, order notes, payment method selections (we do not store full card or mobile wallet PINs).
• Support messages: emails, chat, and call logs related to customer service.
• Marketing preferences: newsletter subscriptions, wishlist, back-in-stock alerts.

2.2 Information collected automatically

• Usage data: pages viewed, time on page, referring URLs, search queries on the Site.
• Device & technical data: IP address, browser type/version, device identifiers, operating system.
• Cookies & similar tech: session cookies, preference cookies, analytics cookies, advertising cookies (details below).

2.3 Information from third parties

• Payment providers: limited payment confirmation data from gateways (e.g., card last 4 digits, transaction ID, success/failure status).
• Logistics partners: shipment tracking updates and delivery confirmations.
• Analytics & marketing partners: aggregated insights and campaign performance metrics.

3) How We Use Your Information

• Provide, operate, and improve the Site and Services.
• Process and fulfill orders, payments, refunds, and returns.
• Verify identity, prevent fraud, and enhance account security.
• Communicate about orders, account updates, promotions, and policy changes.
• Personalize content, recommendations, and offers.
• Conduct analytics to understand performance and user experience.
• Comply with legal obligations and enforce our Terms of Service.

4) Legal Bases for Processing

Where applicable, we process your information on the following bases:

• Contract: to perform our agreement with you (e.g., fulfilling an order).
• Consent: for optional features like newsletters or certain cookies; you may withdraw at any time.
• Legitimate interests: to operate, secure, and improve our Services.
• Legal obligation: to comply with laws, regulations, and tax requirements.

5) Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and measure marketing performance. You can manage cookies through your browser settings; disabling some cookies may affect Site functionality.

6) Payments

We partner with secure payment gateways (for example, card processors, SSLCommerz, bKash, Nagad, etc.). Payment details are processed by the respective provider and are not stored in full on our servers. We receive a payment status confirmation (e.g., transaction ID, success/failure) for order processing and records.

7) How We Share Information

We do not sell your personal data. We may share information with:

• Service providers: hosting, payment processing, analytics, customer support, email/SMS delivery, cloud storage.
• Logistics partners: to deliver your orders and handle returns.
• Professional advisors & authorities: auditors, legal counsel, law enforcement where required by law.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

8) Data Retention

We retain personal data for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., order records may be retained for tax and accounting requirements).

9) Security

We implement technical and organizational measures designed to protect your data (e.g., HTTPS/TLS encryption in transit, access controls). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Your Rights & Choices

• Access & update: view and edit your profile information in your account.
• Delete: request deletion of your account and certain data, subject to legal obligations.
• Portability: request a copy of your personal data in a commonly used format.
• Consent management: opt in/out of marketing communications; adjust cookie settings in your browser.
• Objection & restriction: where permitted by law, object to or request restriction of certain processing.

To exercise these rights, contact us at support@bishaloy.com.

11) Children’s Privacy

Our Services are not directed to children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us for deletion.

12) International Data Transfers

We may process and store information in countries other than where you reside. Where required, we use safeguards such as standard contractual clauses or equivalent mechanisms to protect your data during transfers.

13) Third-Party Links & Services

Our Site may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before providing personal information.

14) “Do Not Track”

Your browser may offer a “Do Not Track” (DNT) setting. Because there is no common industry standard for DNT signals, we do not currently respond to them.

15) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Effective date”. Material changes may also be communicated via email or account notifications.

16) Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact: